This guide will show you how to setup OmniChat for Jira Service Management (Cloud) for the first time. To use the app, there are two important parts that need to be done: create an Infobip account and setup the Jira Service Management.


  • Jira Service Management Cloud instance
  • Infobip account with activated SMS or WhatsApp numbers

Only one account per instance

It is not possible to connect one Infobip account with different Jira Service Management instances. Please don't share your Infobip account.