As stated in
JRA-1678, custom fields are automatically hidden when they are empty.
(** see my comment in
The best solution is to provide the ability to choose whether or not to hide a field (standard or custom) when it's empty.
- So it would be nice to have a flag for each field indicating if this field has to be hidden in issue views.
Why this is important
Users are confused by the fact that fields are missing.
More Details: https://jira.atlassian.com/browse/JRASERVER-2997
- Install IssueLayout.
- Create a new Layout
- Replace the Details panel with the IssueLayout Details Panel